At Curel we are committed to respecting and protecting your privacy.
This policy explains when and why we collect personal information about people who use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this policy from time to time so please check this page occasionally to make sure you are happy with any changes. If you have any questions about this policy please contact us on email@example.com or post a letter to our head office at Wainwright Hall, 27 Jepson Lane, Elland, West Yorkshire. HX5 0PY.
Who we are
Curel CIC provides wellbeing services for organisations, communities and individuals, through the form of movement and dance based classes and workshops. We are a Community Interest Company, meaning we act on a not for profit basis. We are registered in England and Wales and our company number is 10827598. Our registered office address is 6 Elland Road, Ripponden, Sowerby Bridge, West Yorkshire. HX6 4DB. However, our head office is at Wainwright Hall, 27 Jepson Lane, Elland, West Yorkshire. HX5 0LG, and we also provide services in-house at different organisations across the North.
How we collect information from you
We obtain information from you when you first register to use our services. For example, when you first join one of our community classes or book an individual consultation or treatment with us. When you attend a class or consultation for the first time we will ask you to complete a short registration form. We also obtain information if you register to receive our monthly newsletter or send us your information via our social media pages.
What information is collected?
The personal information we collect may include your name, address, email address, and telephone number (landline and/or mobile). If you are attending a class, workshop or consultation, we will also require general information on your health. If you are part of our direct debit scheme or pay with card for our services we do not obtain your card information, it is collected by our third party payment processors, who specialise in capturing data securely and processing credit/debit card transactions safely.
Why is this information needed?
In order to ensure our services are suitable for you it is essential that we collect general personal information, particularly in regards to your health. This helps us to make sure our services are safe for your specific needs. It also ensures that we can administer your account and send you relevant information about the services you are using. We will not collect any personal information that we do not need in order to process and provide our services to you.
How is this information used?
All of the personal data we process is collected by our staff in the UK. For example, if you attend one of our community classes the class teacher will ask you to complete a registration form at your first class. For purposes of IT hosting and maintenance this information is located on third party servers. No third parties have access to your data unless the law allows them to do so. We use your information to ensure our services are suitable for you and to monitor and develop our work. We may use your information to:
- assess your suitability for our classes/ workshops/ consultations/ treatments.
- communicate with you about the specific services you are using.
- send you communications that you have requested, such as our monthly newsletter.
- process your payment for our services, such as setting up a direct debit or taking a card payment.
- ask for your feedback and comments on our services you have used.
- notify you of changes to our services.
- process a grant or job application.
Storing your information securely
When you supply us with your information we take steps to ensure it is treated securely and confidentially. We use digital online storage and we also store hard copy information (e.g. paper registration forms). In both cases, we ensure that we take all the steps possible to ensure it is stored securely and safely.
How long we keep your information
It is necessary for us to keep your information throughout the time you use our services. If you decide to stop using our services we will keep you information for five years from this point, after which your information will be destroyed/deleted. Information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Who can access your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Third party providers - we may pass some of your information to third party providers in order for us to administer your account, for example to set up a direct debit payment or to take a card payment. However, we only disclose necessary information the third party requires in order to carry out its services and contracts are in place to ensure they do not share your information, unless you have given them permission or they are required to do so by law.
You have a choice about whether you would like to supply the information we ask for and/or receive information from us about our services. You also have the right to receive a copy of all of the information we hold about you. We will not contact you for marketing purposes unless you have given us specific permission to do so and we will only contact you via the methods you have given us permission to use. If at any time you would like to be removed from our marketing database you can contact us by email: firstname.lastname@example.org or telephone: 07740 366365.
Review of this Policy
The last review was made in March 2018. This policy was last updated in March 2018.